Privacy Policy

1. Introduction

MOAJ Digital Marketing Inc. (“MOAJ,” “we,” “us,” or “our”) respects your privacy and takes the protection of personal information seriously.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, https://moajdigital.com, contact our team, request a proposal, use our services, or otherwise interact with us.

MOAJ provides digital marketing services, including growth marketing, AI marketing automation, conversion rate optimization (CRO), and e-commerce marketing. These services may involve website analytics, advertising platforms, campaign reporting, customer relationship management (CRM) systems, automation tools, and other digital technologies.

This policy describes our general privacy practices and explains the choices and rights that may be available to you under applicable privacy laws.

2. Who We Are

MOAJ Digital Marketing Inc. is a digital marketing company based in Ontario, Canada.

Business Name: MOAJ Digital Marketing Inc.
Address: 23 Hollowgrove Blvd, Brampton, Ontario L6P 1B1, Canada
Website: https://moajdigital.com
Email: sales@moajdigital.com

For questions about this Privacy Policy or our handling of personal information, contact us using the email address above.

3. Personal Information We Collect

The information we collect depends on how you interact with MOAJ, which services you request, and the information needed to provide those services.

3.1 Information You Provide Directly

When you contact us, request a consultation, discuss a project, or become a client, we may collect:

• Name and job title
• Business name and industry
• Email address and telephone number
• Information submitted through contact forms or other communications
• Details about your business, marketing goals, budget, and service requirements
• Project briefs, campaign materials, and other files you choose to share
• Billing and transaction information needed to manage our business relationship

Please avoid sending sensitive personal information unless it is necessary for the agreed service and appropriate safeguards have been arranged.

3.2 Website and Technical Information

When you visit our website, our service providers or we may collect certain technical information, such as:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and links selected
• Date, time, and duration of visits
• Referring website or traffic source
• General website usage and interaction data

We use this information, where applicable, to understand website performance, identify technical issues, protect our website, and improve the visitor experience.

3.3 Marketing and Campaign Information

When providing marketing services to clients, we may access or process information relating to advertising campaigns, website visitors, leads, customers, and sales activity.

Depending on the project, this may include campaign performance data, conversion events, form submissions, customer interactions, audience segments, email engagement, online shopping activity, and sales or order information.

The information involved varies by client and project. We aim to use information that is relevant to the agreed services and to handle it according to applicable privacy requirements and our contractual obligations.

3.4 Information from Other Sources

We may receive business contact information or project-related information from sources such as:

• Advertising and analytics platforms
• CRM and marketing automation systems
• Business partners or service providers
• Publicly available business sources
• Referrals and professional contacts
• Platforms or accounts that a client authorizes us to access

We handle information obtained from these sources in accordance with applicable law and the purpose for which it was obtained.

4. How We Use Personal Information

We may use personal information for the following purposes:

• Responding to enquiries: To answer questions, arrange consultations, and prepare proposals.
• Providing services: To plan, launch, manage, test, and improve marketing campaigns and automation workflows.
• Measuring performance: To review traffic, lead generation, conversions, sales activity, and other agreed campaign measures.
• Managing client relationships: To communicate about projects, approvals, deliverables, payments, and support.
• Improving our website and services: To identify technical problems, understand usage patterns, and improve our processes.
• Sending business communications: To provide service updates, important notices, and relevant marketing communications where permitted.
• Protecting our business: To prevent fraud, investigate security issues, enforce agreements, and protect our legal rights.
• Meeting legal obligations: To comply with applicable laws, regulatory requirements, and lawful requests.

We do not use personal information for purposes that are materially different from the purposes for which it was collected unless we have a lawful basis to do so.

5. Consent and Legal Authority

Where required by applicable privacy law, we obtain consent before collecting, using, or disclosing personal information. The form of consent may depend on the type of information, its sensitivity, the circumstances of collection, and the applicable legal requirements.

In some situations, we may be permitted or required by law to handle personal information without consent, such as to comply with a legal obligation or address a permitted business or security purpose.

When we rely on consent, you may be able to withdraw it, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services or complete a requested task.

We explain relevant purposes at the point of collection when additional notice is required.

6. Cookies, Analytics, and Similar Technologies

Our website may use cookies, pixels, tags, log files, and similar technologies to support website functionality and understand how visitors use the site.

Depending on the tools enabled, these technologies may help us:

• Remember website preferences
• Measure visits and traffic sources
• Understand which pages visitors use
• Evaluate website and campaign performance
• Measure advertising conversions
• Support relevant advertising and audience measurement
• Detect suspicious activity and improve website security

Some technologies may be provided by third parties, such as analytics, advertising, or website service providers. These providers may collect information through their own technologies in accordance with their applicable terms and privacy policies.

You may be able to manage cookies through your browser settings or through a cookie preference tool if one is available on our website. Blocking certain cookies may affect website features or performance.

Where required by law, we will seek consent before using non-essential cookies or similar technologies.

7. Advertising, Analytics, and Audience Measurement

As part of our digital marketing services, MOAJ may use advertising, analytics, and measurement platforms selected for a particular project. Examples may include search advertising networks, social media advertising platforms, website analytics services, and conversion tracking tools.

Depending on the project and the client’s instructions, these tools may process information such as:

• Advertising clicks and impressions
• Website visits and interactions
• Conversion events and lead submissions
• Device or browser identifiers
• Campaign and referral information
• Audience and engagement data

This information may be used to measure campaign performance, understand audience behaviour, improve advertising, and evaluate which marketing activities produce meaningful results.

Third-party platforms may process information under their own privacy policies and terms. Their practices, data retention periods, and processing locations may differ from ours.

MOAJ does not control every aspect of how independent advertising platforms collect or use information. We encourage visitors and clients to review the privacy information provided by the relevant platforms.

8. AI Tools and Marketing Automation

MOAJ may use artificial intelligence (AI) and automation tools to support activities such as research, content development, campaign analysis, workflow automation, lead management, reporting, and marketing operations.

When using these tools, we may process business information, project materials, campaign data, or other information needed for the agreed service.

We aim to use tools appropriate to the task and to limit the information shared to what is reasonably necessary. Where personal information is involved, we take applicable privacy obligations and relevant contractual restrictions into account.

Depending on the tool and its configuration, information may be processed by an external provider under that provider’s terms. We do not assume that every AI provider offers the same privacy protections or data-retention settings.

We will not knowingly submit confidential client information or personal information to an AI service where doing so would violate applicable law, our contractual commitments, or the service’s agreed restrictions.

Where appropriate, we may use human review to check AI-assisted work before it is used in a campaign or client deliverable.

Clients should not provide sensitive personal information or confidential customer records for AI processing unless the use is necessary, authorized, and supported by suitable safeguards.

9. Marketing Communications

MOAJ may send business-related emails about our services, updates, resources, or offers where permitted by applicable law.

We aim to send commercial electronic messages only where we have the required consent or another legally permitted basis. Where required, our messages will identify the sender and include a working unsubscribe method.

You can unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting sales@moajdigital.com.

Even if you opt out of marketing communications, we may still send non-promotional messages relating to an active project, an existing business relationship, security, payments, or other important service matters.

We also expect clients who engage us for email marketing or automated messaging campaigns to ensure that their contact lists, consent records, messaging practices, and unsubscribe processes meet applicable legal requirements.

10. Personal Information Processed for Clients

MOAJ may process personal information on behalf of a client when delivering marketing, analytics, conversion optimization, e-commerce, or automation services.

For example, a client may authorize us to work with its website analytics, advertising accounts, CRM records, lead forms, customer lists, or online store data.

In these situations:

• The client is generally responsible for determining why the information is collected and how it may be used.
• MOAJ processes the information within the agreed service scope and according to the client’s lawful instructions.
• Clients must ensure they have the necessary rights, permissions, notices, and consents to provide the information to us.
• We may use service providers when reasonably necessary to deliver the agreed services, subject to applicable legal and contractual requirements.
• We take reasonable steps to protect the information we handle and retain it only as needed for the agreed purpose, subject to legal, contractual, and legitimate business requirements.

If you are an individual whose information is processed by MOAJ on behalf of one of our clients, please contact that client first for questions about its collection and use of your information. We will assist the client as appropriate and as required by our obligations.

11. When We Disclose Personal Information

MOAJ does not disclose personal information indiscriminately. We may share it in the following circumstances where appropriate and permitted by law.

11.1 Service Providers

We may share information with providers that help us operate our website or business and deliver services. These may include website hosting providers, cloud storage providers, CRM systems, analytics services, advertising platforms, communications tools, payment processors, automation platforms, and AI service providers.

We seek to use providers that offer appropriate protections for the information they handle.

11.2 Advertising and Technology Platforms

When authorized for a project, we may share or make information available to advertising networks, analytics services, e-commerce platforms, or other technology providers to manage campaigns, track conversions, and report results.

11.3 Professional Advisers

We may disclose relevant information to lawyers, accountants, insurers, auditors, and other professional advisers when reasonably necessary for business or legal purposes.

11.4 Legal Requirements and Protection

We may disclose information when required by law, court order, or a lawful request from an authorized authority. We may also disclose information when reasonably necessary to investigate fraud, address security concerns, enforce agreements, or protect the rights, safety, and property of MOAJ or others.

11.5 Business Transfers

If MOAJ undergoes a merger, acquisition, restructuring, financing, or sale of some or all of its business or assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable privacy requirements.

11.6 With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide consent where required.

12. International Processing and Transfers

MOAJ and its service providers may store or process personal information in Canada or other countries where service providers operate.

When information is processed outside your province or country, it may be subject to the laws of the location where it is handled and may be accessible to local courts, regulators, or law enforcement authorities where legally permitted.

Where applicable privacy laws require protections for cross-border transfers, we take reasonable steps to meet those requirements, which may include contractual safeguards, provider assessments, or other appropriate measures.

You can contact us if you have questions about the general handling or location of personal information associated with our services.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide services, maintain business records, resolve disputes, enforce agreements, and meet legal or regulatory requirements.

Retention periods vary according to the type of information, the service involved, and the reason for keeping it.

When information is no longer required, we take reasonable steps to securely delete it, destroy it, or remove identifying details, subject to applicable law and legitimate retention needs.

For client projects, information may be returned, deleted, or retained according to the service agreement, the client’s lawful instructions, and any applicable legal obligations.

14. How We Protect Personal Information

MOAJ takes reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, and theft.

Depending on the nature of the information and the services involved, safeguards may include access restrictions, account permissions, secure systems, confidentiality obligations, and appropriate handling procedures.

No website, online platform, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to use safeguards appropriate to the information we handle and the risks involved.

Clients are responsible for maintaining the security of their own accounts, devices, credentials, and systems, including granting MOAJ only the access needed to perform the agreed work.

15. Data Breaches

If a security incident involving personal information occurs, MOAJ will assess the incident and take reasonable steps to contain it, investigate its cause, reduce potential harm, and address weaknesses where appropriate.

Where applicable law requires notification to affected individuals, regulators, or other parties, we will provide notice in accordance with the relevant legal requirements.

16. Your Privacy Rights and Choices

Depending on the circumstances and the privacy laws that apply, you may have the right to:

• Request access to personal information we hold about you
• Request corrections to information that is inaccurate or incomplete
• Withdraw consent to certain collection, use, or disclosure of information
• Ask questions about how your information is handled
• Unsubscribe from marketing communications
• Make a privacy complaint to the appropriate privacy regulator or us

These rights are subject to applicable legal limits, exceptions, identity verification requirements, and other conditions. For example, we may not be able to provide certain information if doing so would reveal another person’s information or if a legal exception applies.

To submit a privacy request, email sales@moajdigital.com and explain what you are requesting. We may need to verify your identity before responding. We will handle requests within the timeframes required by applicable law.

If MOAJ processes your information on behalf of a client, we may direct your request to that client or work with the client to respond.

17. Children’s Privacy

MOAJ’s website and services are intended for businesses and adults acting in a professional or commercial capacity. We do not knowingly seek to collect personal information directly from children through our website.

If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us. We will assess the matter and take appropriate steps where required by law.

18. Third-Party Websites and Services

Our website or marketing materials may link to third-party websites, tools, platforms, or resources. These services are not necessarily operated or controlled by MOAJ.

When you visit a third-party website or use an external service, its own privacy policy and terms govern its handling of your information. We encourage you to review those policies before submitting personal information.

MOAJ is not responsible for the privacy or security practices of third-party services that it does not control.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

When we make changes, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or want to raise a concern about how MOAJ handles personal information, contact us:

MOAJ Digital Marketing Inc.
23 Hollowgrove Blvd
Brampton, Ontario L6P 1B1
Canada
Email: sales@moajdigital.com
Website: https://moajdigital.com

Please include enough information for us to understand your question or request, but do not send passwords, payment card details, or other sensitive information by ordinary email.

We will review privacy concerns and respond in accordance with applicable requirements.

21. Privacy Complaints

If you are concerned about how MOAJ has handled your personal information, please contact us first so we can review the issue.

If you are not satisfied with our response, you may be able to raise the matter with the privacy regulator responsible for your circumstances. For many private-sector commercial activities in Canada, this may include the Office of the Privacy Commissioner of Canada. The appropriate regulator may differ depending on the type of organization, information, and activity involved.

Office of the Privacy Commissioner of Canada:
https://www.priv.gc.ca/